Return and Refund Policy

At Qavello Mall, we want you to be satisfied with your purchase. If you are not completely happy with your order, our return and refund policy explains how to request a return and receive a refund, subject to the conditions below.

1. Return Policy

We offer a 30-day return policy. You have 30 days from the date of receiving your product to contact us and request a return.

To be eligible for a return, your item must meet the following conditions:

• The product must be in new, unused condition.

• The product must be returned in its original packaging.

• The product must include its original accessories and components, where applicable.

• You must contact us by email before sending the item back.

• The product must be returned within 14 days of receiving return instructions from our support team.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. How to Request a Return

To start a return, please email us at support@Qqavellomall.shop with the following information:

• Your order number.

• The name of the product you wish to return.

• The reason for the return.

• Photos of the product and its packaging, if the item is damaged, defective, or incorrect.

Our support team will review your request and provide instructions for returning your item. Please do not send products back before receiving return instructions.

3. Return Shipping

Once your return request is approved, you must send the product back within 14 days of receiving our return instructions. Please package the item securely and use its original packaging.

Contact our support team for guidance on the return address and shipping arrangements. Return shipping costs and responsibility will be communicated during the return process, subject to applicable consumer protection laws.

We recommend keeping your shipping receipt and tracking details until your return has been processed.

4. Refund Policy

We offer a 10-day refund policy for eligible returns. Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 days of approval and issued to your original payment method, unless otherwise agreed or required by law. Please note that your bank or payment provider may take additional time to display the refunded amount.

If your refund has not appeared after the expected processing period, please contact us by email for assistance.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@Qqavellomall.shop as soon as possible. Include your order number and clear photos showing the issue.

We will review the information and help determine an appropriate resolution, such as a replacement, return, or refund, in accordance with applicable law.

6. Non-Returnable Items

Items that have been used, damaged after delivery through misuse, or returned without their original packaging may not qualify for a return, subject to your statutory rights.

This policy does not limit any rights you may have under applicable consumer protection laws.

7. Order Cancellations

If you wish to cancel an order, please email us as soon as possible with your order number. If the order has already been processed or shipped, cancellation may no longer be possible, and you may need to follow the return process.

Your statutory cancellation rights, where applicable, remain unaffected.

8. Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Store Name: Qavello Mall
Email: support@Qqavellomall.shop
Phone: 01472 602067
Address: 18 Kingsway, Cleethorpes, North East Lincolnshire, DN35 8QU, United Kingdom

We appreciate your trust in Qavello Mall and are committed to helping you resolve any concerns about your purchase.

9. Policy Updates

Qavello Mall may update this Return and Refund Policy when necessary. Any changes will be published on this page. Please review the policy before submitting a return request.