Shipping policy

At Qavello Mall, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains where we ship, how long order processing takes, and when you can expect your pet beds and other products to arrive.

1. Shipping Locations

Qavello Mall currently ships within the United States only.

We do not offer international shipping at this time. Orders with shipping addresses outside the United States cannot be fulfilled.

2. Order Processing Time

Our order processing time is typically 2–3 business days.

During this period, we verify order details, prepare your items, and arrange them for shipment. Orders are processed on business days, excluding weekends and applicable holidays.

Please note that order processing time is separate from transit time.

3. Shipping and Transit Time

Once your order has been processed and dispatched, the estimated transit time is 3–5 business days.

Transit time refers to the period your package spends with the shipping carrier traveling to your delivery address. Actual delivery may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

4. Estimated Total Delivery Time

The estimated total delivery time for orders within the United States is 5–8 business days.

  • Order processing: 2–3 business days

  • Transit time: 3–5 business days

  • Total estimated delivery: 5–8 business days

Delivery estimates begin after an order is placed and are provided for guidance. They are not guaranteed delivery dates.

5. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Please review your order total carefully before submitting payment.

If free shipping or a shipping promotion is available, the applicable terms will be displayed on our website or at checkout.

6. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

When tracking information is available, it will be provided by email so you can follow your shipment's progress. Tracking updates may take some time to appear after the carrier receives your package.

Please ensure your shipping address and contact details are accurate when placing your order.

7. Shipping Delays

Although we aim to deliver orders within the estimated 5–8 business days, delays may occasionally occur due to severe weather, carrier disruptions, high shipping volumes, incorrect address details, or other unexpected circumstances.

If your order has not arrived within the estimated delivery window, please contact our customer support team for assistance.

8. Incorrect or Damaged Deliveries

If your order arrives damaged, contains the wrong item, or has another delivery-related issue, please contact us as soon as possible. Include your order number and, where applicable, clear photographs of the product and packaging so we can review the issue.

We will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately.

We will try to help correct the address before the order is dispatched, but changes cannot be guaranteed once an order has been processed or shipped.

10. Contact Us

If you have questions about shipping, delivery times, tracking, or your order, please contact us:

Store Name: Qavello Mall

Email: support@Qqavellomall.shop

Phone: 01472 602067

Address: 18 Kingsway, Cleethorpes, North East Lincolnshire, DN35 8QU, United Kingdom

11. Policy Updates

Qavello Mall may update this Shipping Policy when necessary. Any updates will be published on this page. We encourage customers to review this policy before placing an order.

Thank you for shopping with Qavello Mall. We appreciate your trust and look forward to helping you create a cozy and comfortable space for your pets.