FAQs

Welcome to Qavello Mall! Find answers to common questions about our pet beds, orders, shipping, payments, returns, and refunds. If you need further assistance, our customer support team is here to help.

1. What products does Qavello Mall offer?

Qavello Mall offers a variety of comfortable pet beds for dogs and cats, including plush donut beds, orthopedic memory foam beds, bolster beds, sofa-style beds, cozy cave beds, and washable pet beds.

2. How do I place an order?

Browse our collection, choose the product and size that best suits your pet, add it to your cart, and proceed to checkout. Enter your shipping details, select an available payment method, and confirm your order.

3. Where does Qavello Mall ship?

We currently ship within the United States only. We do not offer international shipping at this time.

4. How long does shipping take?

Our estimated total delivery time is 5–8 business days for US orders.

Order processing: 2–3 business days.
Transit time: 3–5 business days.

Delivery times are estimates and may vary due to carrier delays, weather, or other unexpected circumstances.

5. Will I receive tracking information?

When tracking information is available, we will send it to you by email so you can follow your order's progress. Please allow some time for tracking updates to appear after dispatch.

6. Which payment methods do you accept?

We accept the following payment methods, subject to availability at checkout:

Visa
Visa Electron
Mastercard
American Express
Discover
Diners Club
JCB
PayPal

Available payment options may vary depending on your location and payment provider.

7. Can I return a product?

Yes. We offer a 30-day return period. Please contact us by email to request a return and receive instructions before sending your product back. Return eligibility is subject to our Return and Refund Policy and applicable consumer protection laws.

8. What condition must a returned product be in?

We ask that returned products be in new condition and in their original packaging, with original accessories and components where applicable. Certain conditions may not apply where consumer protection laws provide otherwise.

9. How long do I have to send back a return?

Once your return request is approved and return instructions are provided, please send the product back within 14 days. Contact our support team before shipping the item to confirm the return procedure and address.

10. How long do refunds take?

Eligible refunds are generally processed within 10 days of approval and issued to the original payment method. Your bank or payment provider may require additional time to make the funds available. Statutory refund deadlines apply where required by law.

11. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible at support@Qqavellomall.shop. Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review your enquiry and help determine an appropriate resolution.

12. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will try to help if the order has not yet been processed or dispatched. Once it has shipped, you may need to follow the applicable cancellation or return procedure. Your legal rights remain unaffected.

13. How do I choose the right bed size for my pet?

Check the product description for the bed's dimensions and recommended pet weight. Measure your pet while they are resting in their usual sleeping position and compare those measurements with the available bed sizes. If your pet prefers to stretch out, consider allowing extra room.

14. How do I care for my pet's bed?

Care instructions vary by product. Check the individual product listing and any care label before washing or cleaning the bed. For products with removable, washable covers, follow the recommended washing instructions to help maintain their condition.